Stories — page 4
Agents treating 10 of 120 search results as the whole set
A developer designing a search tool for agents raises the classic truncation bug: the tool returns 10 of 120 matches to save tokens, and the agent confidently concludes 'no complaints found.' The fix is two-sided: the tool should return total counts plus a truncation flag, and the prompt should require reporting 'X of Y results reviewed' before any conclusion.
Read the source →What actually breaks when voice agents call businesses for you
Instead of outbound sales calls, this thread explores agents phoning businesses on a user's behalf for tasks like confirming bookings. Key challenges: opening with clear AI disclosure to avoid instant hang-ups, bail-out rules for IVR hold queues, and getting an SMS confirmation as proof rather than relying on transcripts.
Read the source →HR automation that goes beyond generating emails
An HR practitioner asks which AI tools are used in production for unglamorous operational work: chasing missing information, triggering onboarding and offboarding steps, routing requests, and building reports from messy spreadsheets. The winning pattern is workflows with clear triggers and no judgment calls, measured by hours saved.
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