Our agent made 21 unwanted calls and cost $133 before we added one hard cap
An outbound agent made 21 unwanted calls and cost $133 after a single one-line instruction edit — then the builder added a hard cap. The lesson: any action that costs money or contacts a real person needs a hard cap plus a human approval step, with a daily spend limit and a max-actions-per-hour limit. A $133 surprise becomes a five-second decision.