For a small business's first AI agent, what would you let it do without approval?
A small business's first agent needs a narrower job than 'run operations': it can summarize inbound inquiries, flag missing details and draft replies, while sending a reply, promising a price or changing a booking stays behind an approval step. Start read-only, review its drafts on real requests before switching on autopilot, and keep payments and commitments on a separate approval step — the hesitations in the first weeks show where the guardrails actually belong.