What should an AI support bot do when your business literally doesn't have an answer?
A small business owner asks what an AI support bot should do when the company simply has no answer for a customer's edge case — a 35-day return on a damaged item, past the 30-day policy. The thread is a good reminder that the honest fallback matters more than the scripted happy path: admit the gap, offer the closest alternative, and hand off to a human with full context instead of inventing a policy.