What questions should you ask before proposing an automation solution to a business?
A learner asks how to assess a business problem before picking an automation approach, using customer-enquiry handling as the example. The thread converges on three checks that matter more than tool choice: how often the task really happens, what a mistake costs, and who handles it when the automation breaks. Most proposals fail on the exception path, not the happy path, so the worst week is the right unit of analysis.