Shop owner needs 24/7 AI sales assistant across IG/FB/WhatsApp — prices must never be invented
A handmade decor shop owner in Azerbaijan needs a bot handling ~300 chats/day across Instagram, Facebook and WhatsApp while quoting prices for 10 personalized products — with zero hallucinated prices. The thread is a textbook case of grounding: the price list must be a lookup, not a generation, plus an early human handoff for the tricky 20%.