Case study: an AI support agent saving ~$900/month for a mid-size e-commerce firm
A case study of a mid-sized Pakistani e-commerce company handling 5,000 tickets a month: replacing five support staff with one supervisor plus a Gemini-based AI agent cut costs to a fraction, with the AI handling 4,500 routine tickets and the human taking 500 complex cases. Net savings come to about $900/month on a ~$1,800 software investment. A concrete template for the support-automation offer AI agencies can sell.