Support automation case: one supervisor plus an AI agent replaces five support staff, saving about $900 a month
A mid-sized e-commerce firm handling 5,000 tickets a month replaced five support agents with one supervisor plus a Gemini-based agent that resolves 4,500 routine tickets, cutting monthly support cost from 400,000 to 150,000 PKR. The lesson for sellers is to pitch measurable cost savings rather than AI magic, though the figures come from a single self-reported case.