Are there Mimica alternatives that follow a whole case?
A team picking a process discovery tool found the gap between task mining and process mining: Mimica records what one person clicks, but cannot explain why a claim takes eleven days when the task maps add up to two hours. Skan AI and Soroco came up as case-based alternatives that trace the claim across people and systems — where it waits, who it waits on, and how often it bounces back.