Agent startups send hard tasks to humans; Meta once tested the same for Muse
Startups like Dazzle, Duckbill, and Wajo route agent tasks they cannot reliably finish, such as phone calls and bookings, to human workers, and Duckbill now sells that human backup to other agent companies. CNBC also notes Meta once ran an internal test using contractors to place calls for Muse, raising employee privacy concerns, but says Meta no longer uses humans to complete live Muse requests.